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Senior Solutions Engineer (m/f/d) - Remote

Permanent employee, Full-time · Remote

These missions are waiting for you
  • You are the interface between our customers, the product development and our sales team
  • Together with our account managers, you will be responsible for the technical implementation of pilot projects and technical onboarding with customers
  • You will take over the support during our customers' operating hours and help with all inquiries regarding our product "Smartlane Transport Intelligence" in an open and empathetic way.
  • You independently implement sophisticated features for the processes in the operative customer process
  • You analyze systematic improvement potentials by maintaining our support tracking system
Your profile
  • You have at least 5 years of experience in software development with Python and also Docker, git and Jira are no foreign words for you
  • You quickly recognize the needs of our customers and thus proactively contribute to the improvement of our software and our processes. You are also not afraid of working with their Excel files
  • The fast and helpful implementation of customer requirements and the support and satisfaction of customers are your top priority
  • You have already gained experience in customer support
  • Initial experience in the field of logistics is not absolutely necessary, but is an advantage
  • You are open, empathic and professional in dealing with people and also act efficiently and solution-oriented
  • If you like to work independently, but are also interested in finding efficient and pragmatic solutions hand in hand in a team, you would be a perfect match for us as a start-up
  • Our customers are currently predominantly German speaking. Very good German language skills are therefore a must. But communication in English should also be no problem for you
Why us?
  • You have the opportunity to join Smartlane in a very exciting time and to actively participate in our common success story
  • A great and highly dynamic team with flexible working hours and home office options
  • We offer you a generous budget for seminars, webinars, trainings, and other education programs
  • We provide subsidies for the company pension plan
  • Latest technical equipment: MacBook or Lenovo notebook and latest software
  • You can expect a spacious office in Laim/Schwanthalerhöhe with a modern workplace including standing desks and comfortable chairs
  • We have delicious coffee from a fully automatic machine (with delicious milk foam), tea, drinks, muesli, snacks and fruit as well as a foosball table
  • To balance out all the delicacies, we sponsor your physical training with a free membership in Urban Sports Club
Interested?
Then simply send us your application using the online form.
If you have any questions, our HR Manager Sabrina Scharl will be happy to help at 
jobs@smartlane.de.
We are looking forward to meet you!
About us
We are a tech startup from Munich in the B2B SaaS area. We develop and implement cloud software solutions for automatic optimization in transport logistics. Smartlane takes freight forwarders and logistics service providers to a new digital level. Our AI-based transport optimization automates complex planning processes and, in addition to considerable savings potential, also enables new types of strategic insights into operational transport processes. Our vision is to become a world-leading software provider in this field!
Your application!
We appreciate your interest in Smartlane GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at jobs@smartlane.de.

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